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These Terms govern use of the website, mobile applications, and partner portals operated by Speedy Meals Delivery Services (under DiscoverTheTech). All registered users, partners, and customers agree to these terms upon onboarding.
Welcome to Speedy Meals.
These Terms and Conditions ("Terms") form a binding agreement between you and Speedy Meals Delivery Services, a business registered in Pakistan, trading as Speedy Meals ("Speedy Meals", "we", "us" or "our").
By accessing our website at www.speedymealservices.com, using our mobile application ("App") or registering with us, you agree to these Terms and our Privacy Policy.
STRUCTURE OF THESE TERMS:
Part A - General Terms: Apply to everyone who visits or uses the Platform.
Part B - Pre-Launch Registration Terms: Apply during the pre-launch phase to everyone who registers.
Part C - Customer Terms: Apply from the Launch Date to Customers placing Orders.
Part D - Rider Terms: Apply from the Launch Date to Riders delivering Orders.
Part E - Restaurant Partner Terms: Apply from the Launch Date to Restaurant Partners fulfilling Orders.
Schedule 1 - Key Rates and Limits.
Schedule 2 - Failed Order Allocation.
Applies to everyone who visits or uses our website, app, or platform.
Applies during pre-launch phase to all registering users.
Applies from launch date to customers ordering through Speedy Meals.
Applies from launch date to independent delivery couriers.
Applies from launch date to merchant restaurant partners.
Applies from the Launch Date. These figures apply at the effective date. Speedy Meals may update them under Clause A10 with reasonable notice.
| Item / Parameter | Standard Value |
|---|---|
| Registration fee (pre-launch) | None |
| Registration data retention (if not approved or not launched) | Up to 12 months |
| Delivery Fee - Base Fee | Rs. 100 |
| Delivery Fee - Per-KM Rate | Rs. 20 per km |
| Restaurant commission (default) | 10% of Food Subtotal |
| Rider share of Delivery Fee | 90% (10% platform commission) |
| Rider Wallet - minimum first recharge | Rs. 500 |
| Rider Wallet - minimum balance to go online | Rs. 100 |
| Rider Wallet - per-delivery fee (non-refundable) | Rs. 10 |
| Rider Kit Deposit (refundable) | Rs. 4,000 |
| COD cash warning / COD assignment stops | Rs. 4,000 / Rs. 5,000 |
| Customer wait time before failed delivery | 10 minutes |
| Customer issue reporting window | 2 hours after delivery |
| Digital / COD refund time | 5 - 7 working days |
| Rider Wallet and Kit Deposit refund time | 7 working days after conditions are met |
| Restaurant settlement | Weekly, every Monday |
| Restaurant settlement dispute window | 7 days |
| Complaint acknowledgement / response | 24 hours / 7 working days |
Applies from the Launch Date. Speedy Meals decides the cause of a failed or cancelled Order after a reasonable investigation, using app records such as call logs, GPS location, timestamps and photos.
| Cause of Failure | Customer Impact | Restaurant Partner | Rider Share |
|---|---|---|---|
| Customer (unavailable, unreachable, wrong address, refuses COD) | No refund | Receives Net Payable (90% of Food Subtotal) | Receives full Delivery Fee |
| Restaurant Partner (rejects late, wrong or missing items, food not ready, quality issue) | Refunded | No payment for that Order | Receives Delivery Fee where the Rider attended and was dispatched |
| Rider (loss, tampering, non-delivery) | Refunded | Receives Net Payable if food was correctly prepared | No Delivery Fee, pending investigation |
| Cancelled before Restaurant acceptance | Full refund | No payment, no commission | No fee |
Mandatory compliance obligations under the laws of the Islamic Republic of Pakistan:
All riders, customers, restaurants, business partners, and other users connected with SpeedyMeals must follow all laws and regulations of Pakistan at all times while using or working with the platform.
Every rider, customer, restaurant, business partner, or other user is personally and solely responsible for their own actions, conduct, behaviour, and activities. SpeedyMeals will not be held responsible or legally liable for any unlawful, careless, dangerous, negligent, or fraudulent act committed by any user, rider, restaurant, or business partner.
If SpeedyMeals becomes aware of any illegal or unlawful activity involving a rider, customer, restaurant, or other partner - including but not limited to fraud, theft, harassment, carrying prohibited or illegal items, or violating traffic laws - SpeedyMeals will fully cooperate with law enforcement authorities and will report the individual or business to the police or relevant authorities along with the verification and identity records provided during onboarding.
Users and businesses must provide genuine and valid documents when requested (such as CNIC, driving license, vehicle registration, business NTN, or food authority licenses). Submitting fake, altered, forged, or fraudulent documents is strictly illegal under the Pakistan Penal Code. Any person or business found doing so will be permanently banned from SpeedyMeals and reported to the relevant authorities for criminal prosecution.
Riders, customers, restaurants, and business partners must provide true, complete, and accurate information at the time of registration and onboarding. SpeedyMeals reserves the right to verify any information through physical inspection, phone calls, background checks, document verification, or reference checks before granting approval or at any time during active operations.
